Cleaner Holland Park Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning and related services by Cleaner Holland Park to domestic and commercial customers within its service area. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation requesting or receiving services from Cleaner Holland Park.

Company means Cleaner Holland Park, the provider of the cleaning services.

Services means cleaning and associated services supplied by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, commercial and office cleaning, and one off cleaning visits.

Premises means the property, site or location where the Services are to be carried out.

Cleaner means any individual engaged by the Company to perform the Services.

2. Scope of Services

The Company provides cleaning services within its designated service area, including Holland Park and surrounding districts. The specific tasks, frequency, duration and any special requirements will be agreed at the time of booking and confirmed in writing where appropriate.

The Company reserves the right to decline or discontinue Services where the Premises are unsafe, inaccessible or where the Client requests work that falls outside the scope of cleaning services, such as building works, specialist maintenance, or other high risk activities.

3. Booking Process

3.1 Bookings can be made by the Client through the Companys accepted booking channels as notified from time to time. The Client must provide accurate information about the Premises, the type of service required, access arrangements, and any special instructions.

3.2 All bookings are subject to availability. The Company will confirm the date, time, estimated duration and price of the booking before Services are provided.

3.3 The Client is responsible for ensuring that access to the Premises is available at the agreed time. If the Cleaner is unable to gain access, waiting time or call out charges may apply, or the visit may be treated as a late cancellation.

3.4 For regular cleaning arrangements, the Company will agree a recurring schedule with the Client. Any changes to the schedule should be requested with reasonable notice, and are subject to availability.

4. Pricing and Payments

4.1 Prices are normally quoted per hour, per visit or on a fixed fee basis for specific services such as end of tenancy or deep cleaning. All prices will be communicated to the Client prior to confirming the booking.

4.2 Unless expressly stated otherwise, all prices are given in pounds sterling and are inclusive or exclusive of applicable taxes as specified at the time of booking, in accordance with current legislation.

4.3 The Company reserves the right to revise its pricing from time to time. For regular Clients, any change in rates will be notified in advance and will apply to future bookings after the effective date of the change.

4.4 Payment terms will be communicated at the time of booking. The Company may require payment in advance, payment on the day of service, or invoice based payment for commercial Clients, subject to agreed credit terms.

4.5 The Client is responsible for ensuring that payment is made in full and on time. If a payment is declined or not received by the due date, the Company may suspend or cancel further Services and may charge interest on overdue amounts in accordance with applicable law.

4.6 The Company may accept various forms of payment such as bank transfer, card payment or other methods as notified to the Client. Cash may be accepted only if explicitly agreed in advance and must be provided to the Cleaner or as otherwise directed by the Company.

5. Cancellations and Amendments

5.1 The Client may cancel or amend a booking by providing the minimum notice period specified by the Company at the time of booking. As a general rule, one full working days notice is required for cancellation or rescheduling of standard visits, and longer notice may apply for larger or specialist jobs.

5.2 If the Client cancels or significantly amends a booking with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full price of the scheduled visit, to cover allocated time, travel and administration costs.

5.3 If the Cleaner is unable to gain access to the Premises at the agreed time due to issues beyond the Companys control, including but not limited to missing keys, faulty locks, or restricted entry, this may be treated as a late cancellation and the applicable fee may be charged.

5.4 The Company will use reasonable efforts to accommodate requests to reschedule or adjust Services. However, availability is not guaranteed, and any changes are subject to agreement and confirmation by the Company.

5.5 The Company reserves the right to cancel or reschedule Services due to operational reasons, staff illness, adverse weather or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment or, where appropriate, a refund for any pre paid Services not delivered.

6. Obligations of the Client

6.1 The Client must provide safe and appropriate access to the Premises and ensure that the environment is reasonably suitable for cleaning work, including adequate lighting, ventilation, and access to running water and electricity where required.

6.2 The Client should inform the Company in advance of any hazards, sensitive areas, alarm systems, access instructions, pets, or other factors that could affect the safe and effective provision of the Services.

6.3 The Client is responsible for securing or removing valuable, fragile or irreplaceable items. The Company advises Clients not to request handling of high value items, antiques or delicate objects unless previously agreed.

6.4 Where cleaning products or equipment are supplied by the Client, the Client is responsible for ensuring that such products are safe, appropriate for the surfaces to be cleaned, and used in accordance with manufacturer guidance.

7. Standards of Service and Complaints

7.1 The Company aims to provide a professional and reliable cleaning service across its service area. If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably possible, and in any event within 24 hours of the relevant visit for issues relating to quality of work.

7.2 Where a complaint is justified, the Company may, at its discretion, offer to re attend the Premises to rectify the issue or provide a reasonable partial refund or credit, taking into account the nature of the complaint and the circumstances.

7.3 The Companys obligation to remedy defects is subject to the Client providing clear details of the issue and allowing the Company reasonable opportunity to investigate and address the matter.

8. Liability and Insurance

8.1 The Company maintains appropriate insurance for its operations, including public liability cover, in accordance with applicable requirements. Details of cover can be made available on request.

8.2 The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss, damage, cost or expense suffered by the Client except where such loss arises directly from the proven negligence or breach of contract by the Company or its Cleaners.

8.3 The Companys liability for any single event or series of connected events shall, to the fullest extent permitted by law, be limited to the total charges paid by the Client for the specific visit during which the incident occurred, or to any insurance payout actually received in respect of that incident, whichever is greater.

8.4 The Company shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of use, loss of opportunity or any similar damage, even if such loss was reasonably foreseeable.

8.5 The Company shall not be responsible for pre existing damage, wear and tear, deterioration due to age or misuse, or damage arising from the use of unsuitable or faulty materials or equipment supplied by the Client.

8.6 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

9. Waste Handling and Environmental Regulations

9.1 The Company operates in accordance with relevant UK regulations concerning waste handling and environmental protection. Cleaners will dispose of routine domestic and office waste as part of the Services where agreed, using appropriate methods and facilities provided at the Premises.

9.2 The Services do not include the removal or disposal of hazardous, clinical, chemical or regulated waste, including but not limited to asbestos, sharps, bodily fluids beyond light incidental cleaning, solvents, oils or construction rubble, unless expressly agreed and carried out in accordance with applicable regulations.

9.3 The Client must inform the Company in advance if there is any risk that waste or materials at the Premises may fall into a regulated or hazardous category. The Company reserves the right to refuse to handle such materials and to withdraw Services where it reasonably believes that regulations or safety standards would be breached.

9.4 Where the Company agrees to remove non hazardous waste from the Premises as part of a specific service, such removal will be carried out in accordance with applicable waste duty of care and environmental legislation.

10. Access, Keys and Security

10.1 If the Client provides keys, access codes, fobs or similar devices to facilitate entry to the Premises, the Company will take reasonable steps to ensure their secure handling and storage.

10.2 The Client is responsible for informing the Company immediately if any keys, codes or other security details change or become compromised.

10.3 The Company shall not be liable for any loss arising from failure by the Client to maintain effective security measures or to notify the Company promptly of changes to locks or alarm codes.

11. Health and Safety

11.1 The Company and its Cleaners will follow reasonable health and safety practices while working at the Premises, including where appropriate the use of personal protective equipment and safe handling of cleaning products.

11.2 The Client must not request the Cleaner to undertake any task that is unsafe, unlawful or outside the normal scope of cleaning services, such as working at unprotected heights, handling hazardous materials, or moving excessively heavy furniture without adequate support.

11.3 The Company may withdraw Services without liability if it reasonably considers that health and safety standards cannot be maintained at the Premises.

12. Data Protection and Privacy

12.1 The Company will collect and process personal data relating to the Client only as necessary for the administration and delivery of the Services, and in accordance with applicable data protection legislation.

12.2 The Company will take reasonable measures to safeguard personal information and will not sell or misuse such data. Information may be shared with Cleaners and administrative staff solely for the purpose of fulfilling bookings and managing the service relationship.

13. Force Majeure

13.1 The Company shall not be in breach of these Terms and Conditions nor liable for any delay or failure to perform any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, public transport disruption, strikes, pandemics, utility failures or restrictions imposed by public authorities.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. Changes to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, operational requirements or improvements to the Services.

15.2 The latest version of the Terms and Conditions will apply to new and ongoing bookings. Continued use of the Services after changes have been introduced will constitute acceptance of the revised terms.

By booking or receiving cleaning services from Cleaner Holland Park, the Client confirms that they have read, understood and agree to these Terms and Conditions.