Cleaner Holland Park Privacy Policy

This Privacy Policy explains how Cleaner Holland Park collects, uses, stores and shares personal data about customers and prospective customers in our service area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaner Holland Park customers in our operating area, as well as individuals who contact us with enquiries about our services.

Data Controller

Cleaner Holland Park is the data controller in respect of the personal data we process about you. This means we decide how and why your personal data is used and we are responsible for ensuring that your data is handled in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, make a booking, enter into a contract for cleaning services, or otherwise interact with us:

Identification and contact details, such as your name, postal address, billing address, and any other address where services are provided, as well as your preferred contact details.

Service and contract information, such as details of the cleaning services you request, the property type and size, access instructions, service preferences, and records of bookings, cancellations and amendments.

Payment and transaction data, such as information about payments made for our services, the amounts, dates, and related billing information. We do not store full payment card details; where card payments are used, they are processed by secure third party payment processors.

Communication records, such as information you provide when you contact us by phone, online form, or other communication channels, including enquiries, feedback and complaints, and any notes taken in relation to your account or services.

Technical and usage data, where applicable, such as basic information about how you use our website, including device type and general interaction data that may be collected through cookies or similar technologies, in line with relevant cookie and data protection rules.

Purposes and Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so. The main purposes for which we use your data, and the corresponding lawful bases, are listed below.

To provide cleaning services and manage our relationship with you. This includes processing bookings, scheduling cleaners, managing keys or access codes, issuing invoices, receiving payments, and maintaining customer service records. The lawful basis is performance of a contract and taking steps at your request before entering into a contract.

To respond to enquiries and provide quotations. When you contact us to ask about services or request a quote, we use your details to respond and follow up where necessary. The lawful basis is legitimate interests in operating and growing our business, and in some cases taking steps at your request before entering into a contract.

To manage our business operations. We may use your data for internal administration, reporting, quality control, staff training, and to help ensure that our services are delivered efficiently and safely. The lawful basis is our legitimate interests in running and improving our business.

To comply with legal obligations. We may process your data to meet our legal and regulatory obligations, including tax and accounting requirements, and to respond to lawful requests from public authorities. The lawful basis is compliance with legal obligations.

To protect our rights and interests. We may process personal data to establish, exercise or defend legal claims, to prevent fraud or misuse of our services, or to handle disputes. The lawful basis is our legitimate interests in protecting our business, property and legal rights.

With your consent. In limited situations, we may ask for your explicit consent to use your personal data for a specific purpose, for example for certain types of marketing communication where consent is required. You can withdraw your consent at any time, without affecting the lawfulness of processing before consent was withdrawn.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by law.

Customer account and service records are typically retained for a period that allows us to provide ongoing services, respond to queries, and maintain accurate business and tax records. After this period, data will either be securely deleted, anonymised, or archived in a way that restricts access.

Financial and transactional records are normally kept for the duration required by applicable tax and accounting laws, after which they are securely deleted or anonymised.

Enquiry records for individuals who do not become customers may be retained for a limited period to respond to follow-up queries and monitor our service quality, then deleted or anonymised.

When determining how long to keep data, we take into account the amount and sensitivity of the information, the potential risk from unauthorised use or disclosure, the purposes for which we process it, and any legal requirements.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include:

Payment processing providers that handle card or electronic payments securely.

IT and hosting providers that store data and support our systems and customer records.

Scheduling, booking or customer management software providers that help us organise appointments and manage our service delivery.

Professional advisers such as accountants or legal advisers, where necessary for business administration or in connection with legal claims.

These third parties are only permitted to process your personal data in accordance with our instructions and for the purposes we specify. They are required to keep your data secure and to comply with data protection laws.

We may also share personal data where required by law, for example with law enforcement agencies, regulators or courts, or in connection with the sale or transfer of our business or its assets, in which case we will take appropriate steps to protect your data.

International Data Transfers

If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or other measures approved by data protection authorities, so that your data remains adequately protected.

Security of Your Data

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption in transit where appropriate, staff training, and regular review of our security practices. While no system can be completely secure, we work to ensure that your data is handled with a level of protection consistent with legal requirements and industry standards.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but we will always respond to any request you make in accordance with applicable law.

Right of access. You have the right to request confirmation of whether we hold personal data about you and to obtain a copy of that data, together with information about how we use it.

Right to rectification. You have the right to ask us to correct inaccurate personal data or to complete information that is incomplete.

Right to erasure. In some circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason to keep it.

Right to restriction of processing. You may request that we restrict the use of your personal data in certain cases, for example while we verify its accuracy or where you object to our processing.

Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object. You have the right to object at any time to the processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Rights relating to automated decision-making. If we ever use automated decision-making that has legal or similarly significant effects on you, you would have specific rights in relation to such decisions. We will inform you if such processing takes place.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using the usual Cleaner Holland Park contact details. We may need to verify your identity before responding to certain requests to ensure that personal data is not disclosed to the wrong person.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal data. Any significant changes will be communicated in an appropriate manner. The most recent version of this Privacy Policy will always apply to the personal data we hold about you.